Role and key responsibilities

• Client Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Client assets and make the right business decisions. It does this through proactive management of their Client IB, which includes collating asset information from various sources, building the most accurate IB view, analysing the data and managing service contracts.
• The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
• This is a customer engagement role and also requires a sense of customer service – the role requires Asset Managers to work directly with Client’s customers/partners and collaborate with the Client's Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to the end customer.
• This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, and renewable IB data. Asset managers are expected to understand the customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
• Accountable to ensure that the customer’s IB is in the right contract, right location and under the right coverage.
• Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and presenting IB insights to customers.
• Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management.
• Identify discrepancies and execute processes for managing Move, Add, Change, and Delete MACD activities.
• Providing ongoing IB maintenance support to customers.
• Cross functional collaboration is required to execute tasks.

Key skills & knowledge

• Interpret large raw data sets; conduct data analysis and audits – a high level of Excel mastery is required.
• Develop and lead execution of action plan to update Client databases with improved IB data – ability to work with Client tools and databases.
• Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits.
• Excellent communication skills, bold, assertive and possess a sense of ownership of the accounts/customers.
• Produce reports for Customers, Account Teams, and other stakeholders – ability to generate reports using excel, Power BI (desired) and other dashboards.
• Ability to work independently and in a cross-functional team environment.
• Excellent MS Excel skills.
• Advanced data analysis.
• Strong interpersonal/communication skills – verbal and written.
• At least 4 years of overall customer engagement experience and 2 years of relevant experience.
• Highly organised with strong project management and time management skills.
• Responsive and timely in delivering commitments.
• Positive attitude and strong work ethic.
• Knowledge of Client products and services (desired).

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