Role and  Key responsibilities

• Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool
• Maintain Data and MIS as per the training BPMS  and other  requirements
• Support intra & inter function collaboration
• Proactively implement best practices and add value across locations
• Attend the TTT for client requirements
• Interface with customers as per requirement
• Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement
• Conduct Need analysis and share feedback with the stakeholders
• Provide Feedback to the New Hires on Soft Skills and basic grammar
• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
• Analyze and report findings for Process Training batches
• Meet the training requirements of the BU basis TNA
• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
• Track and report improvement
• Key skills and knowledge:
• Must have CAT Score of 5.0 or higher
• Excellent communication skills (English & Hindi).
• Data Handling , data interpretation and Data Management.
• Good people management and Interpersonal Skills.           
• Good knowledge of computers and MS Office (Excel, Power point).
• Good facilitation and presentation skills
• Analytical / Quantitative skills
• Planning and Decision making
• Ability to prioritize
• Ability to meet deadlines
• Multi-tasking
• Strong organizational skills and Presentation skills
• Ability to work under pressure
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees with different accents and dialects

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