Role and Key Responsibilities

• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate weekly, monthly, and quarterly sales forecasting, and execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
• Act as an enabler to remove both internal and external roadblocks and help the team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity, and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyse data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client products/services and within the market and ensure the team is informed of the latest trends and market direction.
• Act as a point of escalation for the client and respond promptly to any issues.
• Maintain a balanced level of communication with the Sales Director and external-facing client to ensure a strategic client relationship is fostered and developed.
• Effective client management involves having a clear view of the account and how to maximise revenue as well as effectively communicating quarterly objectives to the client.
• Work closely with the client contact on reporting and forecasting.
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs).
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted at customer success and revenue retention motions and skills, ensuring ongoing development of the team.
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund).
• Ensure a high level of professionalism during all interactions with the team and client.
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimise sales processes, systems, and achieve a superior customer experience.
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction.

Key Skills and knowledge

• Minimum 3 years of proven work experience in a sales leadership role (or similar).
• Consistent track record of success with a passion for exceptional customer experience and driving team results.
• Must be well-versed in High Performance Selling methodologies.
• Results-driven, analytically proficient, strategically minded with an operational outlook.
• Excellent people management, leadership, and coaching skills.
• Strong record of developing and retaining high-potential employees.
• Experience in a fast-paced, high-volume sales environment with tight deadlines in a dynamic working environment.
• Excellent listening and problem-solving skills.
• Excellent verbal and written communication skills, both internally and externally.
• Ability to maximise revenue through best practices.
• Highly organised with the ability to handle multiple priorities.
• Strong knowledge of Microsoft Office programs.
• Demonstrated ability to prioritise and multitask in a time-sensitive environment.
• Demonstrated ability to make timely and sound decisions; make decisions under pressure conditions of uncertainty or limited data; evaluate short- and long-term consequences.
• Execute a high level of independent judgement and critical thinking.
• Professional and polished demeanour.