Role and Key Responsibilities

• Develop Quality Standards: Create and maintain comprehensive quality standards and guidelines for mortgage underwriting processes, ensuring adherence to regulatory requirements and internal policies.
• Conduct Audits: Perform regular audits of mortgage underwriting transactions to identify and assess quality issues, risks, and non-compliance.
• Identify Improvement Areas: Analyze audit findings and data to identify areas for process improvement, efficiency enhancements, and risk mitigation.
• Regulatory Compliance: Ensure all underwriting practices comply with local regulations such as National Consumer Credit Protection Act (NCCP), APRA guidelines and responsible lending obligations
• Implement Corrective Actions: Develop and implement corrective action plans to address identified quality issues and prevent recurrence.
• Monitor and Report: Track quality metrics and report on performance to management, highlighting trends, risks, and opportunities for improvement.
• Train and Educate: Provide training and education to underwriting staff on quality standards, procedures, and best practices.
• Collaborate with Stakeholders: Work closely with underwriting management, operations, risk management, and compliance to ensure alignment and effective quality management.

Key Skills and knowledge

• Strong understanding of Australian mortgage underwriting guidelines, regulations, and industry best practices.
• Knowledge of Australian regulatory compliance requirements, such as the NCCP, BFSA, and responsible lending obligations
• Experience in an Australian mortgage banking or financial services environment
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using quality management tools and software.

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