Role and Key Responsibilities

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives • Evaluate the client’s customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilise data to successfully remediate customer concerns/roadblocks that prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Ability to provide consultative support
• May potentially attend vendor and/or external events, as needed
• May provide mentoring and guidance to more junior staff
• Use data to help influence buying/renewal process

Key Skills and knowledge

• 1-3 years working in a sales or account management role preferred
• Experience in high volume calling preferred
• Demonstrated ability to communicate in a fast-paced environment while developing positive relationships effectively
• Proven track record of success in sales or account management, serving mid to large clients
• Passion for exceptional customer experience and sales
• Demonstrated aptitude to learn and optimise new technology and data
• Advanced problem-solving skills
• Excellent knowledge of Microsoft Office programs
• Advanced verbal and written communication skills
• Experience working with Salesforce.com or similar CRM required
• Demonstrated ability to prioritise and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Execute a high level of independent judgement and advanced critical thinking
• Professional and polished demeanour