Team Leader

Company :
Concentrix
CTC Range :
7.5 LPA
Location :
Pune & Mumbai
Department :
Operations
Type :
Full-time WFO

Role and Key Responsibilities

  • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery
  • Identify performance related issues, develop an action plan for improvement and implement corrective action
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote CNX values- walk the talk and lead by example

Key skills & knowledge

  • Associate’s degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
  • Ability to mentor, coach and provide direction to team members
  • Willingness to work in a flexible schedule
Ready for Transformation?
Join the innovative businesses & Entrepreneurs who've discovered the power of technology with heart.
Start Your Journey
contact us today
White Arrow
Cookie Button Example