Role and Key Responsibilities

• Handle a team of 20 to 30 people.
• Responsible for New Hire training and Quality audits.
• This role requires day to day communication directly with the US clients. Report creation and publishing. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Regularly impart effective coaching to team members, enabling consistent high- performance delivery.
• Identify performance related issues, develop an action plan for improvement and implement corrective action plans.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities. Stay current on internal work processes, policies, and procedures. Attend required manager development training. Promote CNX values- walk the talk and lead by example

Key skills & knowledge

• Experience in direct Client interaction will be an added advantage.
• Willingness to work in a flexible schedule.
• Healthcare domain knowledge, Experience in Billing and Reconciliation; Benefit Access will be an added advantage.